Refund policy

Welcome to NOYAFA! We want to ensure your satisfaction with our products. Please read our Refund & Return Policy carefully to understand your rights and options.

Eligibility for Refund & Return

  • Defective Products: If you receive a defective or damaged product, please contact us within 7 days of receiving the item. We will arrange for a replacement or issue a refund.
  • Incorrect Orders: In the rare case that you receive an incorrect item, please notify us within 7 days, and we will promptly send you the correct product or process a refund.
  • Change of Mind: If you change your mind about a purchase, you can return the product within 30 days of receiving it. Please note that in such cases, the return shipping cost will be the responsibility of the buyer.

How to Initiate a Refund or Return

  1. Contact Us: Reach out to our customer support team at support@noyafa.com with your order number and a clear description of the issue.
  2. Provide Details: For defective or incorrect items, please provide photos clearly showing the issue. If it's a change of mind return, inform us of your decision and reason, and ensure it does not affect our resale.
  3. Return Authorization: Once your request is approved, we will provide you with a Return Authorization (RA) number and instructions on where to send the product.
  4. Pack & Ship: Securely pack the item, include the RA number, and ship it to the provided address. Please use a trackable shipping service.

Refund Process

  1. Inspection: Upon receiving the returned item, we will inspect it to ensure it meets the eligibility criteria stated above.
  2. Refund Issued: If the return is approved, we will initiate a refund to your original payment method within 7 business days.

Exclusions

  • Products damaged due to misuse, negligence, or improper handling are not eligible for refunds or returns.
  • Refunds do not apply to shipping costs unless the return is due to an error on our part.

Contact Us

If you have any questions or concerns about our Refund & Return Policy, please contact us at sale@noyafa.com.
Zip code : 518106
Address:RM.517，NEW CITY CENTRE，2 LEIYUE MUN ROAD，KWUN TONG，KOWLOON.HK
Company: SHENZHEN NOYAFA TECHNOLOGY Co., LIMITED

Thank you for choosing NOYAFA!